About the agents
What are AI voice and chat agents?
Software that holds real conversations with guests by phone, web chat, or WhatsApp — answering routine enquiries, capturing leads, and escalating to your team when a human is needed.
How realistic do they sound?
Conversational and natural — guests rarely realise they're not speaking with a person. Tone, pace, and language are tuned to your property during build.
Can the same agent handle voice and chat?
Yes. One knowledge base, one set of rules, one report — update once, applies everywhere.
Can it transfer to a real staff member?
Always. Escalation paths are defined during build — on voice the agent transfers the call; on chat it routes a structured email to the right inbox.
Who keeps the agent's information accurate?
You do. Staff describe a change in plain language in the portal, review the edit, and publish — live on chat and voice together, with version history and rollback. We walk your team through it during onboarding.
Pricing & ownership
How much does it cost?
Bahrain: BD 549 setup + BD 179/month. International: $1,499 setup + $499/month. Everything included — no per-room or per-conversation fees.
What's included in monthly?
Hosting, monitoring, updates, support, and the fortnightly report. Voice minutes carry a fair-use allowance, detailed in your agreement.
What's the contract term?
Quarterly billing on a rolling basis. No long lock-in. If we're not earning the fee, you walk.
What's the ROI compared to hiring?
A front-desk salary buys one shift, one person, one channel — and costs more than our monthly fee. The agent covers every shift and channel at once.
Integration & technical
Does it work with our existing phone system?
If your PBX speaks SIP — and most do — yes. Deployed on Grandstream UCM; Alcatel, Cisco, Yealink, and 3CX scoped on request. No rip and replace.
Does it work with WhatsApp Business?
Yes — with embedded sign-up so your property owns the WhatsApp account: your number, your green tick, your message history.
Does it post to Opera Cloud or other PMSes?
On the roadmap — rate and availability lookup, courtesy calls, checkout reminders, guest-profile updates. If PMS connectivity is mission-critical, ask us about timing.
Can it send emails or SMS to staff?
Yes. Routing is email by default; urgent scenarios trigger SMS — an emergency complaint pings the duty manager.
Implementation
How long does it take to go live?
Chat: about two weeks. Voice: three to four, depending on PBX access. Both can run in parallel.
What do you need from us to get started?
Your FAQs, menus, policies, and rate sheets; department contacts for escalation; PBX details if you want voice. We do the rest.
Compliance, languages & data
Where is data stored?
Encrypted in transit and at rest, with regional residency available on request. Guest data is never sold or used to train third-party models.
Do you support languages beyond English and Arabic?
English and Arabic by default. French, Hindi, Tagalog, Urdu, Russian, and Mandarin on request.
Are guests told they're talking to AI?
Configurable. We default to a light acknowledgement at the start of calls and on the widget, tightened where regulation requires.
Support & scaling
Can it handle high call volumes?
No concurrency cap — every call is answered simultaneously. No queues, no busy tones, no voicemail.
Can it run across multiple properties?
Yes. Multi-tenant by design — each property gets its own branded setup, routing, and report, under a single group account.
What kinds of hotels do you work with?
Independent 4–5★ properties in the Gulf are our core, but anything with a phone line and a few departments is in scope — groups, serviced apartments, and leisure venues included.
