Got questions?
We've got answers.
Yes. The agent's cost to us scales with conversations, not rooms, and the 1,000 included voice minutes cover a typical property's month. A very busy main line can go over, at $0.25 a minute. If yours would, we will tell you before you sign.
1,000 voice minutes a month are included. A minute is time a caller is connected to the agent, and it stops counting when a call is transferred to your staff. Beyond that it's $0.25 a minute. Chat is unmetered.
Property management system integration (live rates, bookings, guest profile write-back) is on the roadmap and not yet part of the plan. Outbound campaigns are a separate service. Your telecoms provider's work to build the SIP trunk is between you and them; we give them exactly what to configure.
Billing is quarterly and rolling. If at the end of a quarter you do not think the agent is earning its fee, you stop, and we hand you your knowledge base. No exit fee, no notice period beyond the quarter.
For a group rolling out across several properties, yes, agreed case by case. Each property still gets its own branded setup, knowledge base and routing.
