Most calls never need your staff.
59%
resolved by the AI
Handled fully by the AINo staff member lifted a phone.
59%Transferred to a personA live transfer to the right department.
31%Call ended mid-conversationPublished for transparency.
11%The phone rings most when no one is there.
desk open08:00–17:00
evening17:00–23:00
overnight23:00–08:00
Share of all calls
Resolved by the AI alone
The AI handles 7 in 10 reservations calls on its own.
Knows when to hand over.
Live call transfers, by department
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Everything else, emailed to the right team
Booking enquiries and callbacks
Room service and guest requests
8 / daybooking enquiries
1 in 20flagged urgent in the subject
Callers talk to it like staff. And thank it.
Language chosen by the caller
71%العربية · Arabic
27%English
When guests can speak their own language, they stay on the line and finish their enquiry.
How conversations ended, read from the transcripts
28%said “thank you”, “perfect” or “great”
0.2%used words of annoyance