ESolutions Technology — AI voice and chat agents for hotels
ESolutions Technology
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Stop losing bookings to missed calls.

AI Concierge answers your hotel's phone day and night, in English or Arabic, and sends your team the booking.

Overnight, with AI Concierge front desk closed
  1. {{ r.time }}
    {{ r.want }}{{ r.chip }}
    → {{ r.did }}
{{ helped }}guests helped
{{ leads }}lead captured
0sent to voicemail

Real results from hotels like yours.

{{ nums.n0 }} / day

phone calls answered on a busy hotel line

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of phone conversations handled fully by the AI

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of calls arrive outside office hours

{{ nums.n3 }} / day

booking enquiries and guest requests captured and emailed

{{ nums.n4 }} / month

web chat conversations per property

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of phone time your front desk gets back

Want to see the detail behind these results? Read the case study →

A missed call is a lost booking.

1
The phone is where bookings happen. Revinate 2025 Benchmark
{{ prob.p0 }} of answered reservations calls turn into a booking
with AI Concierge {{ prob.s0 }} / day calls answered on a busy hotel line
2
When it's busy, calls go unanswered. Travel Outlook, 2026
{{ prob.p1 }} of hotel calls go unanswered at peak times
with AI Concierge {{ prob.s1 }} of conversations resolved with no staff
3
When reservations goes home, nobody answers. AI Concierge records
{{ prob.p3 }} calls arrive after the reservations desk closes
with AI Concierge {{ prob.s2 }} of after-hours conversations resolved by the AI
4
So the guest books elsewhere. Industry-standard OTA rates
{{ prob.p2 }} commission paid to the OTA instead of you
with AI Concierge {{ prob.s3 }} / day booking enquiries sent straight to your team

It answers, routes and learns. You stay in control.

Integrates with your existing phone system

Connects to the phone system you already use. When guests call, the agent finds out what they need and transfers them.

Multi channel.

The same agent, providing consistent answers on phone, your website and WhatsApp.

Self service portal.

A built-in portal gives your team a suite of tools to test your agent, edit the knowledge base, set department routing and an emergency off switch.

After hours leads captured.

A guest calling at 11pm gets their questions answered, then the agent collects their name, number and booking details. In the morning, your reservations team arrives to a list of leads ready to finalize their booking.

AI that learns and improves over time.

Each week the agent reads its conversations and emails management a summary: what worked, what failed, what guests kept asking. The summary includes a list of suggested updates for management to review and approve.

Two ways to start. You choose.

Answers everything.

Every call to your line is picked up by the agent. It handles routine enquiries itself and transfers to the right department when a person is needed.

✓
best forBusy main and reservations lines

Backup only

The phone rings as normal. If no one answers after a few rings, the agent picks up, so no call goes to voicemail.

✓
best forGetting started with no change to your routine

Hear from our customers

Read the case study →
Charthouse Hotel
{{ cust.c0 }} / daycalls answered on the main line
“
We started with the AI Concierge only picking up calls our team missed. After a few weeks we trusted it enough to put it on our main line. It now answers around 55 calls a day in Arabic and English and handles more than half of them without anyone on our team getting involved. When a guest needs a person, it puts them through to reservations or reception. Our front desk spends its time on the guests in front of them.
AAAlaa Abbas
Operations Manager, Charthouse Hotel
Pearlhouse Hotel
{{ cust.c1 }}calls in the first 19 days
“
Guests still call the same number they always have, because the system works with our existing phones. In its first 19 days it took 247 calls. It answered most questions itself and emailed every booking enquiry and guest request straight to our front office, including room service orders late at night.
BFBayan Fikree
Digital Marketing Manager, Pearlhouse Hotel
Janat Dilmun Water Park
{{ cust.c2 }}conversations a month
“
Within a week of going live on our website, the assistant was having almost 50 conversations a day with visitors. It now handles close to 1,000 a month. When prices or opening times change, we update it ourselves in a few minutes. It also flags when visitors mention something it doesn’t know, such as a ticket we’d added, so its answers stay right.
HKHayat Khalaf
Marketing Executive, Janat Dilmun Water Park

Got questions?

We've got answers.

the agent
Yes, if your PBX speaks SIP, and most do. Your telecoms provider builds a trunk from your PBX to our gateway and the AI becomes an extension on the system you already own. Live on Grandstream UCM at two Bahrain hotels; Alcatel, Cisco, Yealink and 3CX scoped on request. Natively, on voice and chat, with the caller choosing the language at the top of the call. Seven in ten voice conversations at our Bahrain hotels are in Arabic, and the agent handles about two thirds of those end to end in Gulf Arabic. Always. On voice it transfers the call to the department the caller asks for, announced, in 37 seconds on average. On chat it emails a structured message to the right inbox. If the service is ever down, calls fall back to a real number. Not live rates for specific dates yet. Today it answers everything else about the room, captures the enquiry with name and number, and emails reservations to call back. Live rate lookup through the PMS is the next step on our roadmap. The same agent and knowledge base answer on WhatsApp Business, on your own number, so the account and the message history stay yours.
keeping it accurate
Your team, from the client portal, in plain words: "checkout is now 11:00". Every Monday the agent also reads its own conversations and suggests updates for one-tap approval. Nothing changes until you approve it. Your staff run a scripted test suite in the portal, in English and Arabic: what to say, what the agent should reply, pass or fail. We fix what fails and mark it ready to retest. You sign off because you proved it yourselves.
commercials
USD 1,499 setup and USD 499 a month, flat, for any property. No per-room or per-conversation fees; 1,000 voice minutes a month are included, then $0.25 a minute. Everything on the pricing page is included. Quarterly billing on a rolling basis. No long lock-in. If we're not earning the fee, you walk. Independent four- and five-star hotels and groups in the Gulf are the core. The same engine runs a water park today, so resorts, attractions and serviced apartments are in scope. Anything with a phone line and a few departments.

Ready to never miss a booking again?